Terms of Service

Effective and last updated: August 19, 2026

These Terms of Service ("Terms") form an agreement between you and Leads 365 LLC, an Arizona limited liability company operating the FreeWebGuy brand ("FreeWebGuy," "we," "us," or "our"). They govern your use of freewebguy.com and the website design, development, and related project services provided under the FreeWebGuy brand (collectively, the "FreeWebGuy Services"). "You" means the person or organization requesting or using the FreeWebGuy Services. If you act for an organization, you confirm that you have authority to bind it to these Terms.

The FreeWebGuy service does not provide or bill you for the license required to keep your site live. Leads 365 LLC operates both the FreeWebGuy and SMBcrm brands. Website hosting, platform access, licensing, and recurring billing are offered and billed separately under the SMBcrm brand ("SMBcrm"). Your SMBcrm purchase and account are governed by the SMBcrm legal terms. These Terms do not replace or change your agreement with SMBcrm.

Please read these Terms together with our Privacy Policy. A written project confirmation, proposal, or similar document accepted by you and FreeWebGuy is a "Project Confirmation." If a Project Confirmation conflicts with these Terms, the Project Confirmation controls for that project.

1. Eligibility and authority

You must be at least 18 years old and able to enter into a binding agreement to request the FreeWebGuy Services. The FreeWebGuy Services are intended for businesses and organizations. If you provide a brief or instruction for someone else's business, you represent that you are authorized to do so.

2. Requesting a website

Sending a website brief is a request for us to consider and prepare a project. It does not require you to buy an SMBcrm license, does not authorize a charge, and does not guarantee that we will accept the project. We may decline a request because of capacity, subject matter, technical fit, legal risk, or another reasonable business concern.

FreeWebGuy currently charges no upfront fee for the initial standard website design and build. We may show estimated delivery times, but they are targets rather than guarantees. Timing depends on project size, the information and assets you provide, your response time, revisions, and third-party services.

3. Scope of the free build

The standard build includes the website described in the accepted brief or Project Confirmation and reasonable revisions before launch. We decide the design, development, and production approach unless we agree otherwise in writing. A standard site may include ecommerce, booking, lead-capture, or other SMBcrm platform features if we confirm they fit the project and the SMBcrm license you select.

New pages, major redesigns, custom software, complex integrations, large catalog work, migrations, premium assets, or work outside the confirmed scope may require a separate agreement or fee. We will explain any direct FreeWebGuy charge and obtain your approval before beginning paid work.

Third-party charges are not part of the free build. These may include domain registration, payment-processing fees, paid applications, premium content, shipping, taxes, messaging, email, AI usage, and other usage-based or pass-through fees.

4. SMBcrm license, hosting, and billing

You must obtain and maintain an eligible SMBcrm license before we can make the website live and for as long as you want it to remain hosted. Although Leads 365 LLC operates both brands, the SMBcrm license is a separate service governed by the SMBcrm legal terms. SMBcrm—not the FreeWebGuy service—is the provider and merchant for:

  • the website license and platform account;
  • hosting, platform access, and platform support;
  • recurring subscription charges and applicable taxes;
  • renewals, price changes, refunds, credits, and payment disputes;
  • cancellation, suspension for nonpayment, and account termination; and
  • platform data export, retention, and deletion after termination.

The plan, current price, billing frequency, renewal terms, included features, and any guarantee are the terms SMBcrm shows at checkout, in your order form, or in your SMBcrm account. Review those terms before purchasing. Approval of a FreeWebGuy preview is not by itself authorization for an SMBcrm charge; billing begins only through the separate SMBcrm purchase and authorization process.

If your SMBcrm license expires, is canceled, is suspended, or no longer includes the required website features, the site may go offline and FreeWebGuy may be unable to provide updates. FreeWebGuy may help route a billing or account question, but SMBcrm controls the account and makes the final decision under its terms.

5. Cancellation

You may stop a FreeWebGuy project or ask us to stop providing project assistance at any time by emailing hello@freewebguy.com. Because the standard build is free, there is no FreeWebGuy cancellation fee for ending that work.

Ending a FreeWebGuy project does not cancel an SMBcrm license. You must cancel the license through the method stated in your SMBcrm account, checkout, or order form. A message to FreeWebGuy is not an effective SMBcrm cancellation unless SMBcrm separately confirms it. SMBcrm's terms govern the effective cancellation date, future renewals, refunds, data retention, and whether or when the hosted website goes offline.

6. Your content, instructions, and approvals

You are responsible for:

  • providing accurate, current, and complete project information;
  • having the rights and permissions needed for all text, images, logos, reviews, customer information, trademarks, and other material you provide ("Customer Content");
  • reviewing the preview for accuracy, including prices, offers, claims, contact details, legal disclosures, and links; and
  • giving timely feedback and a clear approval before launch. Your instruction to launch is confirmation that you accept the website as shown, subject to any corrections we have agreed to make.

We may use placeholders, licensed stock material, and AI-assisted tools to prepare a first version. You remain responsible for deciding whether the final content accurately and lawfully represents your business. Tell us before launch about any industry-specific, accessibility, privacy, recordkeeping, licensing, or other legal requirement that applies to your business or website.

7. Your website and legal compliance

You control your business, offers, and relationship with visitors and customers. You are responsible for the legality and accuracy of your products, services, advertising claims, prices, policies, licenses, communications, and collection and use of personal information. You are also responsible for any privacy notice, terms, cookie choices, accessibility measures, marketing consent, industry disclosures, refund policy, and other compliance requirement that applies to your business.

We can implement text and technical choices you provide, but our templates, suggestions, and general website features are not legal, tax, accounting, medical, or regulatory advice and do not guarantee compliance. You should have qualified counsel review requirements specific to your business.

8. Domains and third-party services

You keep ownership of a domain you already own. If you need a new domain, we may help you register it in your name when practical. You are responsible for registration and renewal charges and for keeping the registrant, login, and payment details current. A lapse, hold, transfer restriction, or dispute at a registrar can make a site unavailable.

The project may use or connect to registrars, payment processors, ecommerce tools, booking systems, analytics, email, social platforms, and other providers. Your use of a third-party service is subject to that provider's terms and privacy policy, and you may need your own account. We are not responsible for a third party's acts, outages, price changes, discontinued features, or data practices, but we will use reasonable care when configuring services that we manage for your project.

9. Ownership and licenses

You retain ownership of Customer Content. You grant FreeWebGuy a worldwide, non-exclusive, royalty-free license to host, copy, edit, adapt, display, and otherwise use Customer Content only as reasonably needed to prepare the project, follow your instructions, coordinate launch, and provide related support.

FreeWebGuy and its licensors retain ownership of templates, reusable layouts and components, software, code libraries, processes, know-how, tools, and material created independently of Customer Content ("FreeWebGuy Materials"). Subject to these Terms and an active eligible SMBcrm license, we grant you a limited, non-exclusive, non-transferable license to use FreeWebGuy Materials only as part of the website built for you on SMBcrm.

Unless a Project Confirmation expressly includes source files or a separate ownership transfer, ending the project or the SMBcrm license does not transfer FreeWebGuy Materials, the SMBcrm platform, templates, reusable code, or other platform technology. Any right to access or export Customer Content from SMBcrm, and the time available to do so, are governed by SMBcrm's terms. FreeWebGuy may provide reasonable assistance but does not control or guarantee a particular platform export.

10. Acceptable use

You may not ask us to build or use a website that:

  • violates a law, regulation, court order, or another person's rights;
  • publishes fraudulent, deceptive, defamatory, infringing, or unlawfully discriminatory content;
  • sends spam or facilitates phishing, malware, unauthorized access, or other abuse;
  • interferes with services or places an unreasonable burden on shared infrastructure;
  • collects, publishes, or misuses personal information without an appropriate legal basis and notice; or
  • collects payment-card data, health information, government identifiers, account credentials, or other regulated or sensitive data through a general-purpose form unless the use has been approved in writing and an appropriate service is configured.

We may refuse content or instructions that we reasonably believe violate this section or create a material risk to users, FreeWebGuy, SMBcrm, or another party. SMBcrm's separate acceptable-use requirements also apply to the hosted site and platform account.

11. Ecommerce websites

If your website sells goods or services, you—not FreeWebGuy—are the seller or merchant of record. You are responsible for products, descriptions, inventory, customer service, fulfillment, shipping, taxes, refunds, chargebacks, restricted products, and compliance with consumer-protection and ecommerce laws. Payment processing is provided under the payment processor's terms and fees. FreeWebGuy is not a party to a transaction between you and your customer.

12. AI-assisted work

We may use AI-assisted tools to help draft copy, create design directions, develop code, and review work. These tools can produce errors or material that resembles existing work. We apply human review, but you must still review the preview and tell us about inaccurate, confidential, infringing, misleading, or unsuitable material before approval and launch.

13. Availability, hosting, and backups

FreeWebGuy does not make a separate uptime, hosting, backup, security, support, or data retention promise under these Terms. Those platform commitments, if any, come from SMBcrm and are governed by your SMBcrm plan, order, legal terms, and support service level agreement. Maintenance, security work, network conditions, third-party failures, attacks, legal requirements, and events outside reasonable control may interrupt a live website.

You should keep original copies of Customer Content and important business records. We may make emergency project changes when reasonably necessary to protect users or services, but we cannot guarantee recovery of material that is not available from you or the SMBcrm platform.

14. Ending or refusing the FreeWebGuy Services

We may pause, refuse, or end FreeWebGuy Services for a material breach of these Terms, illegal or abusive use, a security risk, a legal requirement, loss of required third-party access, an inactive SMBcrm license, or discontinuation of the program. When practical and safe, we will give notice and a reasonable chance to address the issue. We may act immediately when delay could cause harm or expose us or another party to liability.

Ending FreeWebGuy Services does not itself cancel, refund, or change an SMBcrm license. Sections that by their nature should continue—including ownership, disclaimers, liability limits, and indemnity—survive the end of the project.

15. Intellectual-property complaints

If you believe content in a FreeWebGuy project infringes your intellectual-property rights, email hello@freewebguy.com with your contact details, identification of the protected work, the exact location of the material, the basis for your claim, and any other information needed to evaluate it. We may remove or restrict access to disputed material while we investigate. For a complaint about the SMBcrm platform or hosted service, also follow the process in SMBcrm's legal terms.

16. Confidential information

Each party may receive nonpublic information that is identified as confidential or should reasonably be understood to be confidential. The receiving party will use reasonable care to protect it and will use it only to perform or receive the FreeWebGuy Services. This obligation does not cover information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully received from another source. A party may disclose information when legally required after giving notice when permitted.

17. Disclaimers

To the fullest extent permitted by law, the FreeWebGuy Services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee a specific completion or launch date, search ranking, traffic, lead volume, sales, revenue, third-party approval, or legal or regulatory compliance. These disclaimers do not override an express promise in a Project Confirmation or a warranty that cannot be excluded under applicable law. SMBcrm makes its own warranties and disclaimers in its separate terms.

18. Limitation of liability

To the fullest extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised that such damages are possible.

To the fullest extent permitted by law, FreeWebGuy's total liability arising from the FreeWebGuy Services will not exceed the greater of $100 or the SMBcrm base subscription fees you paid for the website during the 12 months before the event giving rise to the claim. This limit does not apply where the law prohibits it and does not limit either party's liability for fraud, willful misconduct, or infringement or misuse of the other party's intellectual-property rights. SMBcrm's separate liability limits govern claims against SMBcrm or arising from the SMBcrm Services.

19. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless FreeWebGuy and its personnel from third-party claims, damages, losses, and reasonable costs arising from Customer Content, your products or services, your website's collection or use of data, your violation of law or another party's rights, or your material breach of these Terms. We will promptly notify you of a covered claim and reasonably cooperate with the defense. You may not settle a claim in a way that admits fault by or imposes an obligation on us without our written consent.

20. Changes to these Terms

We may update these Terms to reflect changes to the FreeWebGuy Services, our practices, or the law. We will post the revised Terms and change the effective date. If a change materially affects an active project, we will provide reasonable additional notice. The change will apply prospectively and will not apply retroactively to a dispute that arose before the change. SMBcrm updates its own terms separately.

21. General terms

  • Entire agreement. These Terms, the FreeWebGuy Privacy Policy, and any Project Confirmation are the entire agreement about the FreeWebGuy Services. The SMBcrm legal terms separately govern SMBcrm Services.
  • Order of precedence. A Project Confirmation controls over these Terms for the project it covers. SMBcrm's checkout, order, and legal terms control on SMBcrm licensing, platform access, hosting, billing, cancellation, refund, support, and platform data issues.
  • Assignment. You may not transfer these Terms or a Project Confirmation without our written consent. We may transfer them as part of a merger, reorganization, financing, or sale of all or part of the FreeWebGuy program or business.
  • Severability and waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. A failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for delay or failure caused by an event beyond its reasonable control.
  • Electronic communications. You agree that we may send project confirmations, notices, and service communications electronically. Email notices are effective when sent to the most recent address provided by the recipient, subject to applicable law.
  • Governing law and venue. Arizona law governs these Terms and the FreeWebGuy Services, without regard to conflict-of-law rules. Except for a claim that must be brought elsewhere under applicable law, the state and federal courts in Maricopa County, Arizona have exclusive jurisdiction, and each party consents to those courts.
  • No additional arbitration requirement. These FreeWebGuy Terms do not add a separate mandatory arbitration agreement. SMBcrm's legal terms contain their own dispute-resolution provisions for SMBcrm Services.

22. Contact

Questions and notices about a FreeWebGuy project may be sent to hello@freewebguy.com or through our contact page, or by mail to Leads 365 LLC, Attn: FreeWebGuy Legal, 1530 E Williams Field Rd #201, Gilbert, AZ 85295, USA. Questions about an SMBcrm license, bill, cancellation, refund, account, hosting, or platform data should be directed to SMBcrm using the contact information and procedures in the SMBcrm legal terms.